Frequently Asked Questions
Ordering
Are your products made to order?
Yes! Many of our products are made to order. This allows us to offer a variety of colors, customization options, and carefully inspect every item before it ships.
Can I customize my order?
Many of our products offer customizable colors and options directly on the product page. If you're looking for something unique, feel free to contact us to discuss your custom project.
Can I change or cancel my order?
If your order has not entered production, we will do our best to accommodate changes or cancellations. Once production has begun, we may be unable to modify or cancel the order.
Production & Shipping
How long does production take?
Most orders are produced within 3–5 business days.
During holidays, sales, or periods of high order volume, production times may be longer.
Does shipping time include production time?
No.
Shipping estimates begin after your order has been completed and shipped.
Which shipping carrier do you use?
Most orders are shipped through USPS.
Tracking information will be provided once your order has shipped.
My package is delayed. What should I do?
Once USPS has accepted your package, delivery times are controlled by the shipping carrier.
If you experience a delivery issue, please contact us. We'll gladly assist you with tracking information or help you begin a claim with USPS if necessary.
Products
Are your 3D printed products perfect?
Our products are manufactured using high-quality 3D printing technology.
Small layer lines or minor cosmetic variations are a normal part of the 3D printing process and are not considered defects. These unique characteristics do not affect the strength or functionality of the product.
Will product colors look exactly like the photos?
We do our best to accurately represent every color.
However, actual colors may vary slightly due to monitor settings, lighting conditions, and differences in display devices.
Do your ammunition storage products include ammunition?
No.
All ammunition shown in product photos is for demonstration purposes only and is not included unless specifically stated.
Returns & Refunds
Do you accept returns?
Because many of our products are made to order or customized, returns are generally not accepted unless the item arrives damaged or we made an error with your order.
Please see our Return & Refund Policy for complete details.
My order arrived damaged. What should I do?
Please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged item and packaging
We'll work with you to resolve the issue as quickly as possible.
General Questions
Where are your products made?
All Cloven Hoof Creations products are proudly designed and manufactured in the USA.
How can I contact you?
Visit our Contact Us page or email us anytime. We strive to respond to all inquiries within one business day.
Do you add new products?
Absolutely!
We're constantly designing and releasing new products. Be sure to visit our New Arrivals collection and subscribe to our newsletter to stay up to date on the latest releases, exclusive offers, and special promotions.